on 05-05-2024 08:46
I reload my tarif for 30£ yesterday. A have tarrif with 150gb data on UK and 25gb in UE. Why i don't have god speed od internet now
on 05-05-2024 09:14
Standard troubleshooting guides here may help, @Maxoej
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
It could be your local mast is busy or undergoing maintenance. You can use the dedicated O2 app to test and track such issues: https://www.o2.co.uk/apps/my-network
on 05-05-2024 12:02
on 05-05-2024 12:02
You purchased a quantity of data when you topped-up, a bit like buying a cake.
The speed to your device is largely unrelated to this and is a quality issue, a bit like whether the cake tastes good or not.
The links that @pgn has provided you with will hopefully help you to sort this out.
The only thing to bear in mind is that you will not get 5G on an O2 PAYG tariff. 👍
on 05-05-2024 12:05
What is your definition of a "good speed"?
Have you done a speedtest and if so, what are the results?