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Resolved! Waiting to move my number

Hi,I recently moved to o2 , over a week ago abd opted to keep my old number. My pac was rejected online. Went to o2 support who logged the problem. Days later still no resolution and no contact from o2. What now? Still paying my okd provider nearly 2...

Siob by • Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

New sim swap not working

I got my sim swapped in store last week. I was told it would begin working within 24hours. I got the confirmation message instantly. It has almost been a week and it is not worked. I have no signal at all. I am paying for a sim that doesn't work at a...

No 4g but full bars

I often have no ability to use my data but I have full service bars. This used to happen not often but not it is all the time. Its also where ever I go. If it doesn’t get sorted I’m looking to leave o2. Can anyone give me some guidance on what 4g set...

Anyze30 by • Level 1: Joiner
  • 1431 Views
  • 3 replies
  • 0 kudos

Account Issues

Since joining O2 from another provider I have loved it. I was on a rolling contract of £12.99 a month, but decided to upgrade to a new phone & contract, which I did. The new phone arrived and contract etc was adjusted on the app and website according...

CJ10 by • Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

Wrong number

I added a bolt on of £10.50 to the wrong number this morning. It went to (REMOVED) and it should have gone to (REMOVED). Can this be changed

No response from customer services

Twice now I have emailed O2 to complain about poor mobile data provision in Shrewsbury town centre. Twice they have acknowledged my complaint telling me they would respond within 7 days. First email from them 31st Dec and second 20th Jan. I suspect O...

Avinunca1 by • Level 2: Apprentice
  • 1823 Views
  • 15 replies
  • 0 kudos

Call that I have no knowledge of Making

I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina. I have not made this call and don't even have the number in any way on my phone. How can this happen??

Bobby-A by • Level 1: Joiner
  • 918 Views
  • 7 replies
  • 0 kudos
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