Problems porting in number.

Kamal80 · ‎18-12-2024

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team.

Don't have a clue what this means. Anyone have any ideas?

Porting in 3 numbers. 2 of them went through fine. It's just the one that's causing problems.

Thanks

MI5 · ‎18-12-2024

Seems like an issue that has been going on for a while @Kamal80

https://community.o2.co.uk/t5/Tech-Support/2-different-PAC-codes-same-error-on-both/td-p/1735561

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎18-12-2024

Do you have a balance on a handset left to pay @Kamal80 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Kamal80 · ‎18-12-2024

No I haven’t. This is a sim only deal. My contract with SKY is also sim only.

garetc · ‎18-12-2024

Is it a memorable or 'premium' number @Kamal80 ?

iPhone 16 Pro Max (EE/Vodafone)
Samsung S24 Ultra (O2/Three)

Kamal80 · ‎18-12-2024

No its not.

I’ve been using live chat. Should I try calling?

Oxonian · ‎18-12-2024

I suggest that you @Kamal80 message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 👍

gmarkj · ‎19-12-2024

@Kamal80 wrote:

No its not.

I’ve been using live chat. Should I try calling?

Calling or social media would be recommended @Kamal80 - live chat are known to be a last resort on the community!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Kamal80 · ‎02-01-2025

Still not resolved. Been chatting on social media almost everyday and keep getting the same response.

"Hello Kamal. We're keeping an eye on the case we've raised, and once we have an update, we'll be in touch. Please be assured we're doing all we can to resolve this."

pgn · ‎02-01-2025

Sounds like the O2 porting expert team operates in the same manner as the O2 complaints team, @Kamal80 - with no sense of urgency. I wonder if the affected number was ever used, unbeknownst to you, by scammers at some point, resulting in the number having been reported to 7726 - https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/7726-reporting-scam-texts-and-...

Good luck anyway, @Kamal80.

Links to O2 Social Media Team here

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