Post code not recognised

[Marga84]

I am trying to switch to o2 -  through an offer from a third party - once in the o2 website something weird happens if I put my post code the website find the building address but if I try to add the flat number then the website says “cannot find the address” so the issue is that if it cannot find the correct and full address I don’t pass the credit check and cannot join! In the shop they told me they cannot help, over a call it was even worse customer service not helpful! O2 is losing sales and clients their patience! Anyway this bug can be sorted out by IT?

[MI5 · Accepted solution]

@Marga84 

We're all customers here like yourself. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

It may also need intervention by Royal Mail to add the details to their database as that's what O2 use.

[lb12345]

Hi there, did you manage to solve this? I'm having the exact same issue

[Enlli]

@lb12345 As @Marga84 hasn't posted on this for two years we assume they got it fixed

Follow the advice given