Poor O2 connection

Thokozile · ‎07-04-2025

The O2 4G signal showing on my Netgear Nighthawk router through O2 varies between 1 and 2 bars only. This is not good. Is this connected somehow to the 3G switch off?

MI5 · ‎07-04-2025

@Thokozile

4g devices won't suffer any loss from the 3g switch off.

Guide: How can I sort out my network issues?

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎07-04-2025

Not a lot to go on but

Very much doubt it's 3G switch off as it's only just started in Durham

Check

Guide: How can I sort out my network issues?

Also download and use the My Network App to report and monitor faults

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎07-04-2025

A sim swap (in store with photo ID) is always a good place to start @Thokozile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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