Solved: Phone number "Unknown"

Dunroamin · ‎12-06-2023

I've just moved over from Plusnet EE onto an O2 SIM only monthly tariff. All's gone well, but I have one question. I have a Pixel 6a running up to date Android. In my Settings under 'About Phone' it shows the phone number as 'Unknown'. Likewise, under 'Phone number on SIM' its 'Unknown'.

A quick Google search seems to indicate that this is standard with O2. Can someone confirm that this is normal?

MI5 · ‎12-06-2023

@Dunroamin

Yes, perfectly normal. O2 don't push numbers to sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2023

@Dunroamin

Yes, perfectly normal. O2 don't push numbers to sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dunroamin · ‎12-06-2023

MI5,

Thanks for the quick response. That's one less thing to worry about !

MI5 · ‎12-06-2023

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chuckles2305 · ‎12-12-2023

do we know why a number shows on an iPhone but not an android? Seems very strange to me

MI5 · ‎12-12-2023

Because iPhones need a number to enable iMessage and Facetime and is written into the software to be writable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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