Phone doesn't work abroad

[AnneC4]

EVERYTIME I go abroad my phone doesn't work. I have tried everything to fix it. I have

[AnneC4]

Cont'd.......

I have complained via calls and no solution has been offered just platitudes. Is there some kind of block on my phone? This time I arrived on Wednesday and my phone only started to work from the Saturday.

[pgn]

You would fare better using the O2 Social Media team, @AnneC4 

• X (formerly known as Twitter) – DM
• Facebook – @o2uk
• Messenger – @o2uk
• Instagram – o2uk

Flagged to merge this post and your earlier post.

[MI5]

@AnneC4 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[MI5]

answered here @AnneC4 

https://community.o2.co.uk/t5/Tech-Support/Phone-doesn-t-work-abroad/td-p/1746854

[pgn]

Reading ahead 😆