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Over 48 hours moving pay as you go number to monthly sim failed

Amy27021
Level 1: Joiner
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on ‎03-10-2024 20:36

on ‎03-10-2024 20:36

Over 48 hours, moving from o2 pay as you go number to o2 monthly sim failed. Pay as you go sim disabled. No one can reach me.

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MI5
Level 94: Supreme
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on ‎03-10-2024 20:51

on ‎03-10-2024 20:51

@Amy27021 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎03-10-2024 20:52

on ‎03-10-2024 20:52

We are all customers here. Sorry, but we will have to point you back to O2.

Try the UK based Social Media team. See links in this guide

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎03-10-2024 20:59

on ‎03-10-2024 20:59

Might also be worth popping in store, with photo ID, to see if there's anything they can do for you @Amy27021 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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