OTP codes from Santander issues

[Jillybean]

Hi, for the last few months I have not received any OTP codes from Santander.  They are my main banking account and now I can't access it.  Please can you help me?  Thank you 

[pgn]

Guide: Text Message Tips (not sent or received) may help, @Jillybean - otherwise these OTP reception issues should be addressed by the customer to the O2 Social Media Team, links below this post.

If no response from that channel in a timely manner, please respond here for escalation. Good luck!

[Enlli]

Santander seems to come up a lot, and not only on O2

[pgn]

Did you get the OTPs from Santander sorted, @Jillybean?

[Jillybean]

I have and problem solved.  Apparently when I thought I was deleting messages by swiping right, I was actually blocking them and marking as spam.  I feel such an idiot, but at least everything is sorted.  Thanks to you all for your help and concerns xx

[pgn]

Every day's a learning day, @Jillybean 👍🏼

Thanks, a point I had not considered, so we both learn today 🤣