Number port stuck

[SudandD]

@O2Emmaplease can you help? I'm porting from Plusnet to O2. My Plusnet SIM stopped working yesterday but my old number still hasn't been transferred. It seems to be stuck.

[jonsie · Accepted solution]

There are no support advisers available for the time being

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Bambino]

@SudandD Access to the O2 advisors has finished: O2 Support advisor update - O2 Community

Expect customer service in the future to get even worse than it is now.