No roaming data in the EU

[AlanCr]

Hi

I've tried everything 02 have suggested and still can't get data in the EU, is there anything else I can try?

Many thanks

PS I have an iphone 7

[Enlli]

Is data roaming switched on in your phone settings?

[AlanCr]

Yes it is

[Claudia3 · Accepted solution]

You need to contact with coustomer service.

[AlanCr]

Done, thank you

[pgn]

Make sure your phone is set to 4G/LTE in network settings

Make sure airplane mode is disabled/off

Make sure your roaming and data roaming are enabled

Check your APN shoes "idata" - if not, you can change it to "mobile.o2.co.uk" and that should let you search for and latch onto a local network (even if it shows as 'Forbidden'!) and get roaming data @AlanCr -

If not, you may have a roaming bar set, and O2 need to remove that - contact them via DM on Twitter or Facebook Messenger, link below has the ways.

Good luck!

[TerryG1948]

I've got the same problem in Poland.  Have contacted O2 via messanger and they have been working on it for 2 weeks now. Although I now can receive texts I cannot phone out.

[pgn]

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@TerryG1948 wrote:

I've got the same problem in Poland.  Have contacted O2 via messanger and they have been working on it for 2 weeks now. Although I now can receive texts I cannot phone out.

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Are you Contract or PAYG, @TerryG1948? 

[TerryG1948]

Also although I can receive texts I cannot sed!!!

[pgn]

@TerryG1948 - if on Contract:

Make sure your phone is set to 4G/LTE in network settings

Make sure airplane mode is disabled/off

Make sure your roaming and data roaming are enabled

Check your APN shows is set to "mobile.o2.co.uk" and that should let you search for and latch onto a local network (even if it shows as 'Forbidden'!) and get roaming data.

If not, you may have a roaming bar set, and O2 need to remove that - contact them via DM on Twitter or Facebook Messenger, link Guide: How to find help & contact O2 # has the ways.

Good luck!