No phone. No help on helpline.

[wizardizzo76]

I ordered a phone on 1st December for click and collect. It is now the 6th December. It was due on the 3rd. 

I have contacted the helpline. The first time they assured me it was in transit (which is what my orders says).

I called again today and the helpline operator said it was "mangled in the system" and she would "contact the back office" who would "action a reorder" and she would call me back. She never called me back.

Has anyone else heard such nonsense or help me unscramble what any of it means, and more importantly : will I ever receive my phone? 

[MI5]

It means they haven't got anything to send out but are happy to take your money and make false promises.

[Hassn32]

this is the same thing thats happened to me 

i will have to speak to my bank about a dispute 

[MI5]

Contact O2 to cancel and go elsewhere to buy.

You should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255