Solved: No network or data. Can't use phone to call or tex...

Sm12 · ‎10-12-2021

Hi,

My IPhone XR will not allow me to make calls or send texts at any time. There is no network connection, I have checked the network on here and it says its all running properly. I have connected to I tunes and there is no new updates. I have tried re-setting the network and it still does not work.

This has happened to me before and I went to the 02 shop who replaced the sim twice and then they said it was apples problem. I went to the apple store who ran a diagnostic and they said the phone was ok.

What can I do?

Thanks

Sally

MI5 · ‎10-12-2021

Must be the phone then @Sm12

Back to Apple...... https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-12-2021

@Sm12

Are you PAYG or monthly contract?

If PAYG, do you have credit or an active bundle?

Have you tried the sim n another phone to see if it is faulty?

Guide here Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sm12 · ‎10-12-2021

I am on a contract and the 02 shop tried the sim in a different phone and it worked fine.

MI5 · ‎10-12-2021

Must be the phone then @Sm12

Back to Apple...... https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sm12 · ‎11-12-2021

apple have run a diagnostics and they said there was nothing wrong with it.

gmarkj · ‎13-12-2021

If the sim worked in another phone but not yours it does look like a phone fault @Sm12 ...

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