No caller ID on incoming calls ESIM

[Nanab3ma]

Since I have had my new phone all my incoming calls are showing as no caller id or unknown number even though I still have all my contact, I have tried to redownload the eSIM myself and in the store but the problem remains the same. Please help has been going on for over a month

[Oxonian]

A warm welcome to this O2 community @Nanab3ma. 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help. 

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[MI5]

@Nanab3ma 

O2 have invented a bolt on to fix this common issue, know as the CLI Presentation facility bolt on.

Good luck finding an agent who knows about it.

[Jonathan24]

I am having the same issue. Wondering if you managed to resolve this? 

[gmarkj]

No update would suggest that the issue has been resolved one way or another @Jonathan24 .

Advice remains the same - o2 either need to apply the band aid (CLI bolt on) or perform surgery (reboot your account) to resolve it.