New to O2, when will my number transfer?

[keasden]

I purchased a new O2 sim on Tuesday and it was delivered today.  I provided my Vodafone PAC code when I ordered the SIM.  I have put the SIM in my existing phone which is obviously now operating under a new O2 number.  This means I am effectively uncontactable on my old Voda number.  Do I need to do anything else for the number to be swapped over?  The help guides suggest I don't and they say the swap will occur within 24 hours, but is that from the time of order or the time I insert the new SIM.  I recall it was a nightmare swapping from EE to Voda last time and took almost a week so don't want a repeat of that!

[MI5 · Accepted solution]

@keasden 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[keasden]

Thanks for that, just did as sugested and on pressing the final option 7 got the response 'Thanks for calling, bye' and line went dead.  Is this indicative of the customer service I can expect with O2? 

[madasaf1sh]

@keasden

Its not no, that usually happens when the queue exceeds a certain number of people to stop people staying on hold for a long time.

Lunch time is always the busiest time 🙂

I would try again, and you should get through to an agent.

[MI5]

@keasden 

8.00am is the best time to try as mentioned.

The phones lines are quiet then.