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New eSIM

Arlenibum
Level 1: Joiner
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Have a new ESIM since Saturday as well as a physical Sim. Can’t seem to make any outgoing calls. Didnt really understand the whole primary calls and default calls. 
please help…

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Enlli
Level 69: Guiding Light
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So are both of these on O2 or different network.

Best removing the plastic one to properly activate the eSIM

However, do you really need an eSIM as they seriously complicate things on O2 and you are going to have problems everytime you move phones

 

eSIM - How to activate  

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8912 Posts
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  • 1793 Solutions
Registered:

So are both of these on O2 or different network.

Best removing the plastic one to properly activate the eSIM

However, do you really need an eSIM as they seriously complicate things on O2 and you are going to have problems everytime you move phones

 

eSIM - How to activate  

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Arlenibum 

Your primary sim should be in sim slot1 and secondary in slot 2.

In the sim and network settings, choose which sim you want to use for calls, texts and data.

Each of these can be either sim, just choose which one to make default.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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