@laney1975
I'd start by going in store with photo ID and switch back to a physical sim.
If that doesn't fix it, you'll need to get O2 to reset your account.
Social media teams are best Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
