Need assistance with bill and missing handset

[Blue75]

Got contract which we I shouldn't have been able to because my driving licence was snapped in three pieces, ex partner took handset and gave me sim , she refuses to pay her bill or answer messages to pay, I have been forced to cover it for a year but iam unemployed and probably unable to work through health , I really need assistance from o2 which I never have 

[Bambino]

@Blue75 I'm not sure what your driver's license has to do with any of this, but whose name is on the contract?

If you're having difficulty with payments, speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support