My02

[DocHog]

Hi,

A few months ago I was transferred from Virgin to O2. I registered & signed in to MyO2.

More recently I have not been able to access MyO2. If I try the App it says there is a problem and I should wait 48 hours or contact support.

If I try the website it accepts my username and password, then sends a code to my mobile but when I enter the code I get a message saying that phone is already registered

i have tried using online chat but the Bot goes round in circles and eventually tries to connect me to an expert via the App - which fails as I can’t access the App

Does anyone know a way I can actually speak to a human?

[Enlli]

202 is the usual number to talk but social media can get results

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5]

@DocHog 

Keep this guide saved for future reference Guide: How to find help & contact O2 

[Cleoriff]

@DocHog 

Re the app. It's giving many many problems.

Uninstall it, Reboot the phone, Reinstall the app. See if that helps.

Best of luck!