Solved: Re: My new iPhone 13

dk651 · ‎03-12-2021

I have upgraded my iPhone but it won’t connect to 02 and when I put my old one on it’s still on 02.

MI5 · ‎03-12-2021

You can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎03-12-2021

@dk651

You can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-12-2021

Have you done a sim swap Guide: Sim Swap: a mini guide 2017 update? That will change the number to new sim and all should work.

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