Multiple duplicate texts being received

[Keeth]

Hello gang,

I have a nokia G20 running on android one version 12.

Available Software and security are up to date. The issue is I am getting multiple duplicate texts from some numbers who have recently texted me. The other day I got 27 duplicate texts from my friends phone at varying times of the day and night.

This has been going on for a few months. I visited my local O2 store and they were baffled by this but renewed my sim as a precaution. It failed to remedy the fault.

Following another store visit today they suggested contacting customer service.

I thought first off, I would post the question here.

I should add that the duplicate texts come from various providers including O2 and at random times. I have whats-app installed also.

While in UK its at no cost to me apart from inconvenience, but if I was away from uk these duplicates could be costing me.

Any ideas or suggestions please ?

Keeth

[Cleoriff · Accepted solution]

@Keeth 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.