Locked out of MyO2 as a new customer

[anonymousnewcus]

I cannot access MyO2 because it requires a security code sent to my phone number, which isn't active because I need to activate an e-SIM which needs MyO2... who from O2 can help?

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[MI5]

@anonymousnewcus 

You can go in store with photo ID if needed.

Also see guide eSIM - How to activate  

We also do not recommend esims because of issues such as this.