on 10-12-2021 11:16
With my new phone, internet speed is very slow when using mobile data and 4G is shown ( works fine with my wifi) . Other phones with O2 much faster in the same place. Please help what to do?
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on 10-12-2021 12:44
Are the other phones faster with the same sim card in or do they slow down as well @nanae ?
This is the community help on this
Guide: How can I sort out my network issues?
You can get in touch with o2 to check if everything is ok on your account by messaging them on social media:
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 10-12-2021 12:44
Are the other phones faster with the same sim card in or do they slow down as well @nanae ?
This is the community help on this
Guide: How can I sort out my network issues?
You can get in touch with o2 to check if everything is ok on your account by messaging them on social media:
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here