IME not on portfolio

[Gregg1]

trying to recycle my phone but the IME is not on portfolio

[Cleoriff]

@Gregg1Is it in MyO2 http://www.o2.co.uk/myo2

[Gregg1]

no its just shows a sim

[Bambino]

@Gregg1 Take a look here: 4 Ways to Find the IMEI or MEID Number on a Mobile Phone - wikiHow

[Gregg1]

i know the IME but when entered on the recycle page it says its not on O2 portfolio

[Bambino]

@Gregg1 You'll need to speak to customer service: Guide: Coronavirus Community Help and Support

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone. 

[MI5]

@Gregg1 

I'd try contacting O2 Recycle directly https://www.o2recycle.co.uk/contact-us