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o2 Guru

Why is it that o2 keep insisting that my local o2 shop has no Guru? I spoke to him yesterday. I'm fed up of being told this. I want to buy a new phone from o2, and have the Guru (Ian) transfer my data but it seems that o2 don't know of his existence....

Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

Resolved! How long are SMS stored when phone is switched off?

My understanding is that SMS will expire if not delivered within a certain time frame. Can you tell me what that time frame is please? Search gave a thread from 2013 which may not be up to date now.I am planning to leave my phone switched off for a l...

Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

Resolved! sim card not registering in huawei mobile wifi

Please can someone help. Received my Huawei E5576-322 today put in my sim card and downloaded the app and nothing happened. Says my registration has failed. No idea why! Nightmare - no wifi at all

No Signal For Past Few Days

I’m currently abroad and haven’t had any phone signal for the last 3 days. I’ve turned my phone off and on multiple times and sometimes it brings back signal, however, I then lose it within an hour again. Are any of the gurus able to help as I’m curr...

Resolved! Sony Xperia 10 III.

good afternoon my wife has seen the Sony Xperia 10 III sim free on the sony websight in blue and what i wonted to know is if she gets it directly from sony and puts hur 02 sim card into it would it support 4g and wifi calling or would it have to be p...

S21 Ultra is rattling and flickering.

I purchased a Samsung S21 Ultra last week in o2 Salisbury, and yesterday it started rattling in the camera area (absolutely no rattle beforehand, even in the shop during purchase). Apparently it's something to do with one of the cameras and goes away...

Resolved! Can’t find Disney plus redeem code

I have recently upgraded and am aware that 6months free Disney plus was included in the upgrade however I can’t seem to find a redeem code to sign up. How can I access Disney plus?

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