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I can’t send texts

LJRC
Level 1: Joiner
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on ‎07-08-2024 06:44

on ‎07-08-2024 06:44

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked.   It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations 

 

I’m on a critical emergency contact line for a relative who has an android phone where iMessage is no good 

 

Please help 

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MI5
Level 94: Supreme
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on ‎07-08-2024 08:36

on ‎07-08-2024 08:36

@LJRC 

Check guide or contact O2. 
Guide: Text Message Tips (not sent or received) 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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