Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wifi Calling not working

The mother has a Samsung galaxy a15 5g. The wifi calling is turned on but is no longer working. The wifi calling is working on my phone so I'll assume it isn't to do with the wifi or network provider Help is much appreciated

stevec1990 by Level 1: Joiner
  • 1526 Views
  • 10 replies
  • 0 kudos

Change network

when I receive my pac number there was saying I do no own any money. Now I am receiving an email saying I need to pay £4.12. The received a bill after changing my 02 network and I don’t know where to pay for it because on the website it directly open...

Sn01 by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

I can’t send texts

Hi. Ever since I changed to a new eSIM my outward sms text function hasn’t worked. It keeps saying there’s a mobile mast fault nearby but i have same problem when I try to text from other locations I’m on a critical emergency contact line for a relat...

LJRC by Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM that isn’t mine trying to install

Hi, For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.

CP1011 by Level 1: Joiner
  • 1507 Views
  • 5 replies
  • 0 kudos

Replacement Sim Issue

Recently thought my husbands phone was lost, so rang O2 to ask them to block the SIM.We then found the phone, asked them to remove the block which they couldn't. They said they'd need to send a replacement SIM, which then arrived. When placed into th...

cjre84 by Level 1: Joiner
  • 502 Views
  • 2 replies
  • 0 kudos

Resolved! seems like alot of the 02 website is down?

i was in a rush today and put my phone off charging into my pocket. I have a pin lock on there and it for some reason kept trying to input codes in my pocket, and now my phone is locked and i need the PUK code. I have tried using the generator and it...

gee33 by Level 1: Joiner
  • 625 Views
  • 3 replies
  • 0 kudos

Number porting error

I've had 2 pay monthly accounts for years, never had an issue with number porting. I just upgraded both phones with a 3rd party company as they were a lot cheaper. One phone had the number ported to Three, I stuck with O2 to ensure there would be no ...

MPW12 by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Number Transfer from PAYASYOUGo to Pay Monthly

I had a pay as you go number which I wanted to transfer to my pay monthly esim purchased on 22nd July 2024. But just after requesting the transfer my original sim was disabled but number was not transferred. Everytime I contact MyO2 support they give...

AH6 by Level 1: Joiner
  • 501 Views
  • 3 replies
  • 0 kudos