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I am in Spain and cannot make calls. I get message, this option is not available. I can use data.

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NM_4
Level 1: Joiner
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on ‎15-04-2022 16:02

on ‎15-04-2022 16:02

Hi 

I am in Spain and cannot make calls. I get message, this option is not available. I can use data and have data roaming switches on. Any advice/help. Thanks

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MI5
Level 94: Supreme
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on ‎15-04-2022 22:03

on ‎15-04-2022 22:03

@NM_4 

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎15-04-2022 22:03

on ‎15-04-2022 22:03

@NM_4 

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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