Esim not activating on Iphone 14pro max

[FedUp_Customer]

Hello, I have a sim only contract on with 02 ( pay monthly ) and have taken out an Esim pay monthly contract with O2... i have now been sent my 3rd QR code and still wont activate 

talking to their customer service team is like getting water out of a stone and nobody is able to help me 

I have already been billed for this second Esim that I have effectively not been able to use and i have mobility issues which makes going into an O2 store difficult 

anybody else knows what else i can do, or is anyone having issues like that?

[madasaf1sh]

@FedUp_Customer 

It should be as simple as following the instructions here:

https://support.apple.com/en-gb/HT212780

What error do you get when trying to activate the esim? 

[FedUp_Customer]

UNABLE TO ACTIVATE ESIM please contact 02 for assistance 

[madasaf1sh]

@FedUp_Customer 

@O2Georgina will hopefully be able to solve this for you, as usually its instant. 

[FedUp_Customer]

thank you i will contact her 

[O2Georgina]

Thanks for the tag @madasaf1sh  I will pick this up

[Img23]

Any luck?

[GemC]

Hello! I am having the exact same issue - have done QR 3 times now; same message as above. Have spoken to o2 - no luck/ suggestions. Any help appreciated. Thank you!