Error code 15 when trying to connect apple watch to mobile service.

[Sharni]

Hi,

I have paired my Apple series 7 to my iPhone 11 watch but it wont let me connect the mobile service. It keeps coming up with error, code 15. I've got all the latest software updates on both items. Have turned both devices off and on again too. I called O2 and spoke to really helpful scouse man but he was clueless too. The other message I get is lost connection to server? I was trying to set this up at my home address so not our of area and no issues regarding signal etc. Any ideas? CDT will be approx 3 working days.

Thanks

Sharni

[pgn]

Tagging @O2Emma to take a look at this for you, @Sharni - there have been issues on the back of a software update recently from Apple. Watch out for a request for more info privately here @Sharni.

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @Sharni I will send you a private message to look into this for you.

[Ellebelle21]

I got an Apple Watch ultra on Monday and have been having the same error code and no one seems to know what they’re doing, I’m so fed up. Please can you help me too? 

[Cleoriff]

@O2Emma? Can you help @Ellebelle21?

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

Hi @Ellebelle21 I will send you a private message to look into it for you.

[JawadSaleem]

I’m getting this error too. Please help @O2Emma

[O2Emma]

Hi @JawadSaleem Sure I will send you a private message to discuss further.

[Sharni]

Great thanks Emma 😊

[Sharni]

Thank you 😊