Didn't receive my sim card

[HalinaJablonska]

My phone is not working. I didn't get any sim card from o2 and nothing works! All security questions are sent via messages but with no network I can really answer them.

I was moving houses in May and now I'm afraid that for some reason(!) you've sent my new sim card to the old address! Any help would be appreciated. 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[gmarkj]

Just to add @HalinaJablonska , you can call o2 on 0800 032 1402 for free using Skype.

Guide: A Guide to Skype 

Alternatively use the links above to message on social media.