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Mobile phone wireless connection

Since upgrading to a fibre broadband package, my phone will not maintain a wireless connection with the new router. This was never previously an issue. How do I tell if this is an issue with the router or a problem with my phone. My computer is hardw...

Resolved! My phone is not working

I was a Virgin Mobile customer up until this morning when they merged with you, since the merge I am no longer able to receive calls to my phone. This needs to be fixed now as I am a support engineer and need my phone for work.

Resolved! I need to make my spend cap zero. How do i do this

How do i make my sendcap zero

Resolved! Alexa

This question was asked a couple of years ago but the answer may have changed. Is it possible to link an O2 mobile account with my Amazon Alexa account so I can make calls using Alexa? Looking in the Alexa but it looks like it is still only possible ...

caller (non-) recognition

I use a Samsung Galaxy S8 on Android 9. Joined O2 from EE 5 weeks ago; seemed ok at first, but after a fortnight my wife's phone calls started showing 'Unknown' instead of her name on my incoming screen (and in History), although she's been registere...

Resolved! Fraudulent iphone order

I received a fraudulent call about my account earlier this evening and informed o2 about it. Checking my account on line and there is an order for an iphone which I have not asked for.

Resolved! PAC code

HelloHow do I send you my PAC code so I can transfer my old number to my new o2 account? Thank you Will

Resolved! Mobile data not working

My mobile data isn't working despite having full signal. I have tried all the suggestions given by O2 and none of them work. It worked fine up until I returned from a country not included in the O2 travel Europe zone.

Resolved! New sim but can’t message to ‘SWAP’

Hi there, I was unable to get any data on my old sim, it would make calls only. I have been sent a new sim and asked to keep my number. I have received a new SIM card and was told to text 20220 ‘SWAP’ However the text will not send, I assume because ...

Resolved! Scam or not?

Had several phone calls from different telephone numbers offering me 40% off my next O2 bill. Today they sent me a one time code to use and stated I must beware of scams. Tel No they used was +44 20 3038 6814.Confirm this is a scam please.

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