Daughter can’t call or text me?

[oldJean]

Hope you can help, since yesterday, my daughter can’t call (goes straight to voicemail) or text me? I can call her/text her, other daughter on O2 and son Vodafone can get through, just not my daughter on EE? 
I use a Nokia phone and don’t think I could have blocked her by accident? 
Can you please help?
not sure if it’s my end or daughters, we are both reaching out for help…?

[MI5]

@oldJean 

Most likely you that has blocked her number.

Check the settings on your phone and in her contact card.

[pgn]

Has your SIM got full service, @oldJean?

Blocking on your end would not divert to voicemail, but loss of signal or service would - although for all callers, not just EE customers.

Sounds like issue may be on the daughter's service, unless she can also call and text to your other Vodafone contact.

[oldJean]

Thanks for this!

my daughter can call call her sister on O2, and Vodafone…. Daughter will come down and have a look at my phone, hopefully get it sorted, thanks

[MI5]

Definitely blocked on your phone @oldJean 

Hopefully your daughter will find it for you.

[oldJean · Accepted solution]

Thanks

Daughter came to visit, my phone doesn’t have block call option (really old phone) anyway, she deleted everything on my phone and out it back on, seems to be working now (fingers crossed) if not, she says she will get me a new phone after Christmas 

thanks again for your help/advice and patience 

[jonsie]

Hold out for a new phone 🤣

Glad you /she has sorted it for you