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Data roaming

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Safariaddict
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on ‎14-06-2023 13:17

on ‎14-06-2023 13:17

Hello. I’m on holiday in France from UK. I can’t access data roaming. Mobile data and data roaming are both switched on. Network selection says ’Orange F’. I’ve tried power off and back on. Just keeps saying I have no internet connection. 
Any ideas what’s wrong? Thanks

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MI5
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on ‎14-06-2023 13:33

on ‎14-06-2023 13:33

@Safariaddict 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152006 Posts
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Registered:

on ‎14-06-2023 13:33

on ‎14-06-2023 13:33

@Safariaddict 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Safariaddict
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on ‎14-06-2023 14:30

on ‎14-06-2023 14:30

@MI5  thank you so much! It was the APN. Still set to Virgin Media as contract only switched over automatically to O2 a few days ago. Very grateful for your help 👍

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MI5
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on ‎14-06-2023 15:12

on ‎14-06-2023 15:12

You're welcome @Safariaddict 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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