Damaged phone

[Paratus]

I am 18 months into a 3 year contract and the charging socket on my phone is broken. Am I insured?

[Cleoriff]

@Paratus 

Check in MyO2 in your bolt ons.

https://www.o2.co.uk/help/digital-services/o2-insurance 

[Oxonian]

@Paratus 

If you are asking if you are insured with O2, then insurance is a bolt-on in MyO2. Hence, you can check that yourself. 

You might also have taken out insurance with a different provider, or have cover via your household contents policy. However, O2 would not know about that. 

There is further information about O2 insurance here :-

https://www.o2.co.uk/help/digital-services/o2-insurance

[MI5]

@Paratus 

If a fault rather than physical damage, you may be covered by warranty.

Check with the phone manufacturer but in general android phones are covered for 2 years and Apple for one year.

Alternatively, if you are on a plus plan with O2 they will warrant the phone for 3 years.

You need to contact O2 to check that.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[gmarkj]

If you have a paid for bank account then you might have phone insurance with them - but you will need to pay the excess...

[viridis]

Might be worth checking if the charging port has built up grime and lint from your pocket, I swear half the time a faulty charging port is just dust or lint blocking the pins from making contact.

A child's toothbrush is the best cleaner to use