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Compatibility between Samsung A12 phone and French 'Navigo' system

ramasaig
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on ‎16-09-2022 18:20

on ‎16-09-2022 18:20

I have been trying to set myself up with the Parisian 'Navigo' system for public transport (buying tickets in advanc). I have downloaded the apps, but I get a message to say my phone (Samsung A12) is not compatible, even though. I have enabled 'NFC and Contactless Payments'. This is a relatively new phone, so I'm surprised. Further research suggests it might be the SIM that is the problem. This was brought forward from my previous phone. It has a classic PayG tariff. If it is the SIM is there anything I can do about it? I do not want to lose the tariff.

Tim Dawson

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MI5
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on ‎16-09-2022 19:01

on ‎16-09-2022 19:01

@ramasaig 

It's more likely to be a regional issue in that your phones location is not in France.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ramasaig
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on ‎16-09-2022 23:56

on ‎16-09-2022 23:56

Thank you. I had wondered about that, of course, but thought it might give that reason rather than just 'incompatible. I shall have to hope all will come right when I'm in France in ten day's time. If it doesn't it will be too late to do anything about it.

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