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Resolved! replacement iPhone will not connect to 02

Just received a replacement phone from 02 on 02 insurance. iPhone 13. This phone is denying access to 02. Have restarted, updated IOS and also tested SIM in a other phone (it works). Seems like it is an issue with the handset we have been sent which ...

Resolved! Blacklisted phone

Hi, My sister in law gave me samsung s9+, she bought it long ago from previous owner back in Poland and phone was working fine, but when I tried to use my o2 sim in uk it turned out that phone is blacklisted, is there any way to find out which carrie...

Resolved! Balance decreases

Balance decrease even though phone not used why?

Resolved! Network coverage

Minimal patchy coverage in an area where tracker says coverage is excellent for 3 months now. I get the message below re current problems. Message hasn’t changed for 2 months except the predicted fix date moves on every day so it’s exactly 2 weeks in...

Resolved! smartwatch

hello

Resolved! Unlock iPhone 8 without O2 account

I have an iPhone 8 which is still locked to the O2 (UK) network. I have been using a Giffgaff SIM card for a good while.I am travelling for 6 weeks in Europe and ran out of Giffgaff data. As Giffgaff extra data is very expensive I bought a SIM card f...

Resolved! Set SIM PIN for first time

My wife's iphone is on my account. She has never (like so many people) had a PIN for the SIM on her iphone 11. Now, reading of security issues, we want to set one on her phone (I have always had a PIN for my SIM). However, we are one attempt away fro...

Resolved! How to turn off data allowance abroad

Hi, I am currently in South Africa and I have accidentally left my data on. I thought it will be automatically disabled since I am outside of the UK and the Eurozone. However, the next day I got a message that I have spent over 46 GBP more than my us...

Resolved! Samsung Flip

My screen keeps randomly going black, and often doesn't come on when I open the phone.

Resolved! iPhone 14 no signal

Hi, I received my new iPhone 14 today and put my old SIM card into it (working fine in my iPhone 11) and got no signal. So, I tried putting it back in to my iPhone 11 and now that gets no signal either. I've ordered a new sim, but that's going to nee...

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