Cannot use new e-sim

[SPW1]

I have requested a new e-sim but I can't access the My O2 app on my phone because it is a new phone and I have no mobile service so I can't receive the security code via message to get in. Therefore, I have no way to get any mobile service on my new phone. Please can you advise? 

[hilo]

You need to call O2 or pop up to any store and get help from the support - no other way. 

[pgn]

All the ways to contact O2, apart from popping into a store with valid photo id, here @SPW1 

Guide: How to find help & contact O2