Can't see billing information on the website or app. Is there an issue?

[herrimg]

I can't see any billing information on the O2 app or website in my account.  Is there an issue?

[MI5]

@herrimg 

Yes, for you and thousands of others.

Guide: How to find help & contact O2 

[jonsie]

Yes there are hundreds of posts on here with the same problem

O2 are changing customers to a new billing system

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

They need to assign a temporary email address to give you access and should email you the details once you have contacted them

[herrimg]

Many thanks Jonsie.  I've spoken with o2 customer service and they said they would look at the site and send me an email to reset things.  All a bit odd as I would have thought o2 woild have notified customers about disruption during the changeover to a different billing system,  Anyway hopefullyit will get sorted and thanks for your input.

[jonsie]

Good luck 👍

[Bennie24]

02 have certainly NOT put customers first.

They have totally messed up the app I can not view any bills , forget trying to get through to customer service 

the email I received about my bill looks fake 

why have they not emailed all customers to tell them about the Mess up and put peoples mind at ease 

this

[Bennie24]

Also the fact that I have had to waste time searching for customers responses no announcement from 02 

getting customers to do the work of customer services 

[Oxonian]

---

@Bennie24 wrote:

02 have certainly NOT put customers first.

They have totally messed up the app I can not view any bills , forget trying to get through to customer service 

the email I received about my bill looks fake 

why have they not emailed all customers to tell them about the Mess up and put peoples mind at ease 

---

@Bennie24 

Unfortunately, this is a customer to customer community so we cannot access customer accounts or speak for O2. If you want to try to get an "official" answer to that question, you need to contact O2. 

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You can also 'phone on 202 or 0344 809 0202 if you are a contract customer or on 4445 or 0344 8090222 if you are PAYG.

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2