Can't pay my final bill

[BarryS0089]

I was on holiday in January and was robbed while abroad, which left me needing all my available funds to stay afloat for the remaining 4 weeks. So I cancelled some direct debits, including what would have been my final O2 bill at the end of my contract. I had every intention of contacting O2 whwn I returned home to pay off my bill and have tried, but to no avail. 

First of all, I didn't realise that canceling my direct debit would remove my access to myo2, but since learning this I have tried to call customer services 5 to 10 times. Each time I have been left on hold for an eternity and then, when I think I have managed to get connected as the music stops and I hear a dialing tone, I am then cut off. 

This is so frustrating as I just want to pay my bill, before anymore monthly rolling charges rack up for not having ended my contract properly. To be honest, I found myself using Google maps through O2 while on holiday, but that is literally the only time I have used any data in the last 12 months. I haven't even made a call or sent a text in that time because I started a Vodaphone contract a year ago.

Anywho, any help or advice would be greatly appreciated, thanks. 

[Enlli]

The best people to deal with this are Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[BarryS0089]

Many thanks! I'll go try that nber now.

[BarryS0089]

Aaand the line was disconnected after holding for a few minutes. This is a complete nightmare, but I'll keep trying the number for payment management.

[Oxonian]

@BarryS0089 

Do you know how much you owe to O2 ? 

If you do, then payment by bank transfer becomes a possibility :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Bambino]

@BarryS0089 You need to keep trying to get this bill paid either through Payment Management or by using a bank transfer, as suggested above. O2 are ruthless about non-payments and this will have an adverse effect on your credit file if you don't get it resolved.

[BarryS0089]

I don't but I'll keep ringing the number, you'd imagine someone will want to take my money eventually. 

[BarryS0089]

Yeah could do without that on my file, or even having to pay a collection fee on top of my bill. 

[BarryS0089]

I did it! Someone finally picked up the phone, and, 53 minutes later and 

[Oxonian]

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@BarryS0089 wrote:

I did it! Someone finally picked up the phone, and, 53 minutes later and 

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I hope @BarryS0089 that the remainder of that sentence was intended to read "....got it all paid and resolved" ? 

If so, excellent news ! 👍