Apple Watch no activation, terrible service O2

[Jyotida]

I have been on the phone , numerous times. Given stock responses with very little understanding of the problem .  An advisor from here has ghosted me O2Sarah . Told to go to the 02 store which is not an easy journey for myself . Been twice to the store they have been unable to help , now awaiting phone back from customer service . They have not phoned at the allotted appointment. 
How difficult can it be to activate a cellular on a watch !

I haven’t a clue what to do . 

[gmarkj]

There are lots of problems with Apple watches at the minute @Jyotida 

Sarah has finished for the day, but perhaps @O2Georgina could help?

[O2Georgina]

Thanks for the tag @gmarkj 

@Jyotida  I will send you a private message now

[JawadSaleem]

Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take. 

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about. 

[Jyotida]

So got a new esim , unpaired deleted app . Re paired and download app and …

still stuck on activating .