on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
on 18-02-2023 18:41
on 18-02-2023 18:41
18-02-2023 18:51 - edited 18-02-2023 18:53
18-02-2023 18:51 - edited 18-02-2023 18:53
on 18-02-2023 22:24
on 18-02-2023 22:24
Unless O2KyleW got back to you privately, @Number_3, then you are stuck until O2Sarah-, tagged by @Cleoriff above at the same time I tagged O2KyleW, comes on Monday morning. I do think the Community O2 Advisors work with the O2 Social Media team on these cases behind the scenes, so hopefully they can get your Watch account effectively ceased and restarted and get you up and running again. Good luck!
on 19-02-2023 08:39
on 19-02-2023 08:39
on 19-02-2023 08:48
on 19-02-2023 08:48
on 20-02-2023 08:24
on 20-02-2023 08:24
20-02-2023 09:07 - edited 20-02-2023 09:07
20-02-2023 09:07 - edited 20-02-2023 09:07
on 20-02-2023 10:21
on 20-02-2023 11:29
I'll mention @O2Sarah- so she knows you also need some help @Ke1z
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 20-02-2023 12:12
on 20-02-2023 12:12