Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Switching SIM

Hello, My old physical SIM has been de-activated from my iPhone X and I don't have an activated e-SIM for my new iPhone 15. I've called several times before the old SIM was deactivated and promised unequivocally that I would receive an email with a l...

OCC by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Resolved! esim

After having to restore my Samsung watch 5 I could not make phone calls when out of reach of my phone. I went to the O2 shop where a lovely lady spent time installing a new esim.When I went out for a walk I tried to phone my house but all I go was "y...

Phone number port over 2 weeks delayed

so first post was marked as spam for some reason for all sincerity this is genuine. im having issues with porting my number.i joined O2 on 26-06, and requested a port that same day, received mail saying the port would be completed 27-06 - great. 27-0...

Jon18 by Level 1: Joiner
  • 1057 Views
  • 7 replies
  • 1 kudos

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

roziepozie by Level 1: Joiner
  • 5482 Views
  • 39 replies
  • 2 kudos

Problems with D-Link DWR 978 5G Router

I have a D-Link DWR 978 5G Router withan O2 mobile broadband SIM in it. Exactly 24 hours after it is booted it loses the WAN connection and has to be rebooted. The DLink R&D team have been investigating the issue running detailed diagnostics and logg...

CampbellM by Level 1: Joiner
  • 4162 Views
  • 10 replies
  • 0 kudos

Phone with technical services

My iphone is currently with the O2 technical services department because it lost power and would not let me into it. As it has extended warranty the technical services are checking whether or not this is due to a manufacturer's fault. How am I able t...

TMcI by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Order online

I have entered an order online. At secure checkout I confirm my details and instead of moving to next check it just goes into a loop and no matter how many times I confirm my details it doesn’t move on

John1951 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos