Apple Watch – No Cellular / Mobile Data (tried everything!)

[offthebandwagon]

Slightly at my wits' end with O2 and the Apple Watch. I have had a mobile data plan for several years, that has never worked consistently. Thought a recent upgrade to the Series 9 Watch might have fixed it, but if anything it's worse. Very rarely works when I'm out for a run without my phone, which is incredibly frustrating, and costing £6/month for nothing.

The Watch knows it has a plan (Says "O2" under plan, and on the iPhone Watch app too), but Status says "No Connection", or "Loading" forever. I do have cellular signal (dots on the Watch face, and can make a call), but no data connection at all (the 'signal' icon is green, but never turns to "4G").

I've seen other resolved posts on here, but never with a concrete solution, can anyone help?

Some useful info:

• I've been through every level of phone and chat Support, turned it off and on a million times, completely reset the watch, removed and reset the plan etc etc. Nothing works.
• It's the same everywhere, even in areas of perfect signal.
• Restarting the Watch very occasionally fixes it, but isn't a practical solution, nor a consistent one.
• My last step was to go in-store, where they basically said I've exhausted all the help they can give! They did try something internal with tech support, but didn't work.

[pgn]

This should help, @offthebandwagon - Activate Apple Watch Guide 

It contains the collated info off many posts and resolutions. Seems to be very tricky to get the £7 watch tariff to link to your existing phone tariff reliably. Good luck!

[GabonPhil]

Did you ever solve this? My Apple Watch has the same issue; connecting to O2 4G data is completely unreliable. Data works on occasion, but is completely inconsistent. Seems worse the last few months. Phone cellular signal is always okay. 

[Enlli]

@GabonPhil The OP has nor been back but has marked the post from PGN as a solution, so we assume it's now OK

[offthebandwagon]

Not fixed at all. They never followed up on several tickets that were endlessly 'in progress', nor two official complaints that are now with the Ombudsman.

Moved to EE and now works perfectly every time, not had any issues. Wish I'd done it sooner.

[pgn]

Seems to be a common occurrence, @offthebandwagon - where EE covers the areas you most need to use the phone in, it was the obvious solution. 

[Oxonian]

---

@offthebandwagon wrote:

Not fixed at all. They never followed up on several tickets that were endlessly 'in progress', nor two official complaints that are now with the Ombudsman.

Moved to EE and now works perfectly every time, not had any issues. Wish I'd done it sooner.

---

Please let us know @offthebandwagon the result of the Ombudsman's deliberations ; it is always informative to hear the outcome and reasoning in such cases. 👍