Apple Watch 4G dropping out - Help please

[ajmfish]

Hi all

Not tried this before so here goes...

I recently bought a new apple watch ultra and transferred my esim from my old series 7 - following the process given. The mobile phone bit works fine and I can make calls. The issue is the 4G which constantly dops out. If I restart the phone it works for about 30 mins then drops off and will not reconnect.

Things I have done

Rung 202 several times over several hours

Reset the watch, unpaired, repaired etc

Had the esim reset

Removed the plan and readded (with the error code 14 - which has now gone)

I am not 4 days into waiting for a call from the tech team and dont know what to do

Can anyone help ???

Thanks in advance

Andy

[gmarkj]

There seems to be a few issues with moving from 1 watch to another @ajmfish 

Normally CS have to remove the old one before you can add the new one.

Let's see if the community advisors can help - @O2Sarah- can you get in touch?

[O2Sarah- · Accepted solution]

Thanks for the tag @gmarkj 

@ajmfish I will send you a private message so we can look into this