cancel
Showing results for 
Search instead for 
Did you mean: 

2G and 3G switch off

romanylegends
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've had a message from 02 telling me about the switch off, and that I need to change my phone, and that I have to go to a store before 7th May to do this.  I can't get to a store as I'm housebound, so what do I do?  I've tried contacting 02 on live chat but they're not available.  Any help would be much appreciated.  Thank you.

Message 1 of 3
50 Views
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 12434 Posts
  • 80 Topics
  • 3273 Solutions
Registered:

@romanylegends 

 

If you are on PAYG best bet is to look on Amazon,and for a non smartphone device have a look at the Nokia 110 4G

If you really want o2 then speak to the Sales team on 0800 081 0255

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
46 Views

MI5
Level 94: Supreme
  • 152850 Posts
  • 652 Topics
  • 29170 Solutions
Registered:

@romanylegends 

Let's start off with the basics as O2 don't always get things right.

1 - PAYG or contract?

2 - Which phone have you got - Make and model?

3 - When did you last have a new sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
35 Views