transferring numbers

[Holz97]

I currently have an EE sim and have just bought an o2 sim and would like to keep my number. I have completed the form and used the pac code etc but didn’t see if anything needed doing further or how long it would take to transfer. Please help

[Cleoriff · Accepted solution]

@Holz97

Info from O2

Before we can transfer your number, we'll need your PAC. This is a code made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. Let us know your PAC when you place your order.

Once you've ordered and received your temporary O2 number, fill in the keep my number form. Your temporary number can be found in your O2 confirmation email or sim pack. You'll also need the number you want to keep.

Forms sent by 5:30pm will be completed the next working day. Forms sent after 5:30pm will be completed within two working days. You'll receive two text messages, one to confirm the date of your switch and one to remind you on the day.

Make sure you save the contacts on your sim before the switch.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Hope this helps. If you have any further problems then give customer services a call https://www.o2.co.uk/contactus

[EmilieT]

Hey @Holz97, and welcome to the forum 

@Cleoriff shared a lot of very useful info around this process above, but if anything is still unclear, or if you have more questions please do let us know!

[MI5]

If you submitted the request today it won’t be picked up by o2 until Monday then it’s 2 days to transfer, so it will happen on Wednesday.