"We're sorry you can't upgrade this number online" WHY?????

[Anonymous]

Why do I get this message when I try and upgrade online?

Grrrr

"We're sorry you can't upgrade this number online"

Thanks kindly!

[Anonymous]

It could be because they cant upgrade you online! Just saying!

Why not give Customer Services a call or pop into a shop to discuss your upgrade?

[Anonymous]

Well thanks for nothing! ):-(

[Anonymous · Accepted solution]

Sorry roogers, but we are all customers here as well!

I've never upgraded online so have never seen the message so i cant help. But my first instinct would be to upgrade in a shop anyway, it means you get the phone there and then rather than having to wait for delivery!