Solved: Re: no service on pay as you go mobile

Anonymous · ‎02-02-2017

On my account with O2 I had 2 devices registered- a pay monthly and a pay as you go. Today when I tried to use my pay as you go mobile it wouldn't let me.I knew there was some credit on his phone so I decided to check my account and found that my phone and it's credit have disappeared of my account. I would appreciate an explanation for this. Yours I J Macleod

jonsie · ‎03-02-2017

Just give them a call and as long as it hasn't been deactivated for too long, they will reconnect you and the credit will be back on the sim 24 hours later.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Cleoriff · ‎02-02-2017

Hi @Anonymous When did you last use your PAYG phone? If its been longer than 6 months you may find the number has been lost....However this isn't customer services. You will need to call them to check as we have no access to your account http://www.o2.co.uk/contactus

Edited to ask you to remove your phone number please.

Veritas Numquam Perit

MI5 · ‎02-02-2017

Section 7.1 of the T&C's may be relevant to you http://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-02-2017

Just give them a call and as long as it hasn't been deactivated for too long, they will reconnect you and the credit will be back on the sim 24 hours later.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎09-02-2017

Hi @Anonymous how are you getting on with this issue? Have you managed to restore your service?

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