Hi @Onvoxx
This is a community of o2 customers, so we can't see your account or send you a new sim.
You need to speak to someone to report your phone and sim lost - your "old" sim will then be barred and a new one sent to the address on the account.
Follow the instructions in the guide below:
Guide: Lost or Stolen O2 Device? - How to Report it
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
